Return and Refund Policy

FAQ's

HOW DO I PLACE MY ORDER?

Orders can be placed online, email us at sales@firephoenixgaming.com or by calling us at 701 . Orders for game boards, parts, and supplies placed online before 2:00 PM Eastern Time will ship automatically the same day. Orders for complete game units placed online will require telephone verification before processing. This ensures we build your game exactly to your specifications and provide an accurate shipping quote, as we’re unable to calculate freight rates online. Please provide a valid phone number and a good time for us to reach you when placing your order. Your credit card will not be charged until we’ve spoken with you by phone.

HOW DO I PAY FOR MY ORDER?

We accept all major credit cards. You may also mail your payment if preferred. Please note that personal checks will delay your order until cleared; money orders or cashier’s checks will expedite the process. We do not ship COD.

HOW ARE MY ITEMS SHIPPED?

Game boards, parts, and supplies ship via FedEx. Complete game cabinets are shipped through FedEx Freight, which includes free liftgate service to help unload your item. Please note, it is your responsibility to move the game inside. A dolly or hand cart is recommended.

Tabletop and wall-mount units can typically be carried by hand. If preferred, you may also pick up your order directly from our facility in Green Bay.

We do not ship to P.O. boxes.

IMPORTANT: All shipments from Dynamx Promotional Products Inc are fully insured. However, you must inspect your delivery for damage upon arrival. If damage is minor and repairable, we can send replacement parts. If the item is significantly damaged, please refuse delivery. In either case, be sure to note any visible damage on the Bill of Lading at the time of delivery. Damage is rare, but it's important to handle it properly.

WHAT IS YOUR WARRANTY?

HOW LONG BEFORE MY ORDER SHIPS?

Orders for game boards, parts, and supplies typically ship within 24 hours, and often the same day. We ship Monday through Friday only. Orders are not shipped on weekends or holidays. Complete game systems are built to order and ship within approximately 20–30 business days after confirmation and testing.

WHAT IS YOUR RETURN POLICY?

Defective items or those damaged in transit can be returned within 10 days at no cost to you—we’ll cover return shipping. Non-defective game boards, parts, and supplies may be returned within 10 days but could be subject to a restocking fee of up to 20%. Complete game systems are non-returnable as each unit is custom-built to order. Please contact Dynamx Promotional Products Inc right away if you experience any issues with your order.

ARE MY PRODUCTS BRAND NEW?

Yes. All of our components are brand new—never used, refurbished, or factory seconds. If we ever offer used game boards, they will be clearly marked as USED on our website.

WHAT ABOUT TECH SUPPORT?

We offer free tech support for the lifetime of the product for the original purchaser. Most game settings can be adjusted over the phone with our team.

WHAT IF MY GAME STOPS WORKING? DO I HAVE TO SHIP IT BACK?

No. We’ve never had a customer return a game for repair that we couldn’t fix over the phone. We just need someone on your end who’s willing to walk through a few steps with us. Our games are designed for easy maintenance—components can be swapped out using basic tools like a screwdriver or socket wrench.

Each system includes: Game Board, LCD Monitor, Power Supply, Bill Acceptor, Buttons, Printer (optional), and internal wiring. All components are commercial-grade and built to last—many units never require service.

WHAT ABOUT MAINTENANCE?

Maintenance is simple. Periodically clean the power supply (it contains a fan that collects dust). Bill acceptors may also need occasional cleaning if they stop accepting bills properly. Instructions for cleaning are available on our website. We recommend turning off your machine when not in use to maximize component lifespan.

WHY SHOULD I BUY FROM DYNAMX PROMOTIONAL PRODUCTS INC?

Every game we produce is custom-built, tested, and inspected by experienced staff. We take pride in delivering high-quality, reliable products and never cut corners. Each game undergoes a 24-hour burn-in test before shipping to ensure performance and reliability.

Unlike many resellers who mark up games manufactured by others, we design and build our own. That means better prices, faster support, and direct answers from the source. Have questions? Feel free to give us a call—we’re always here to help.

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